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Print Error 2 hrs into print
Posted: Thu Apr 05, 2018 9:09 pm
by Just Bob
No power surge.
Just got this error and the build plate is still just above the quartz. All stopped, and clicking OK on the error doesn't make it go away.
not connected to internet and is in airplane mode
Suggestions?
Bob
Re: Print Error 2 hrs into print
Posted: Thu Apr 05, 2018 9:43 pm
by mongerdesigns
Exit the software, turn off the power from the back and turn the screw by hand to lift up the platform.
As for the error we will need the log file. You can get to it by going to edit, view profile folder and going up one directory. It’s calles SolusContour.log
Please email me that file.
Re: Print Error 2 hrs into print
Posted: Thu Apr 05, 2018 10:49 pm
by Just Bob
Will do, thanks!
Just to confirm, since my file name doesn't have .log as and extension, is THIS it??
The last date modified on this folder is YESTERDAY. Tried printing and got error TODAY.
Bob
Re: Print Error 2 hrs into print
Posted: Fri Apr 06, 2018 3:14 am
by Jewelermdt
Bob
First open you file manager. Go to File click on it, go to options, View tab, Under the Files and Folders un-check the Hide extensions for known file types.
- fileExt.JPG (45.1KiB)Viewed 16206 times
You log file should be under Users-
Re: Print Error 2 hrs into print
Posted: Fri Apr 06, 2018 11:42 am
by Just Bob
Ah! Thank you!!!
Re: Print Error 2 hrs into print
Posted: Fri Apr 06, 2018 1:18 pm
by Just Bob
This morning I cleared it all out reset it turn everything off/on rehome it. Turned it on looks like it was going to work it did the first slice and then went up to the top for the home rest and stopped.
Hmmmm.....
File sent....
B
Re: Print Error 2 hrs into print
Posted: Fri Apr 06, 2018 5:09 pm
by mongerdesigns
Disconnect the usb from the back, turn off the machine and press the little reset button. Restart the software, connect the machine, turn on the power and try homing again, and then run a dry-run job (no build plate or resin tank), just to make sure everything is working properly.
Re: Print Error 2 hrs into print
Posted: Sat Apr 07, 2018 3:32 am
by Jewelermdt
Did a update to windows happen?
Re: Print Error 2 hrs into print
Posted: Sat Apr 07, 2018 10:26 am
by Just Bob
Jewelermdt wrote:Did a update to windows happen?
Thanks for your help and suggestions ! It Seems unlikely. I'm not connected to the internet and I'm in airplane mode. Headed to the shop this morning to do the procedure emil suggested and give it a dry run. Fingers crossed!
Re: Print Error 2 hrs into print
Posted: Sat Apr 07, 2018 11:51 am
by Just Bob
Disconnect the usb from the back, turn off the machine and press the little reset button. Restart the software, connect the machine, turn on the power and try homing again, and then run a dry-run job (no build plate or resin tank)
Did as you suggested. The build platform lowered as if to start print, then proceeded to raise to the top as if finished.
Bob