Print Error 2 hrs into print

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Just Bob
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Print Error 2 hrs into print

Postby Just Bob » Thu Apr 05, 2018 9:09 pm

No power surge.

Just got this error and the build plate is still just above the quartz. All stopped, and clicking OK on the error doesn't make it go away.

not connected to internet and is in airplane mode
Suggestions?

Bob
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2018-04-05 16.52.48.jpg
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mongerdesigns
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Re: Print Error 2 hrs into print

Postby mongerdesigns » Thu Apr 05, 2018 9:43 pm

Exit the software, turn off the power from the back and turn the screw by hand to lift up the platform.

As for the error we will need the log file. You can get to it by going to edit, view profile folder and going up one directory. It’s calles SolusContour.log

Please email me that file.
Monger Designs a.k.a. Monger
http://www.mongerdesigns.com

Junction3d - Official US Distributor for the SOLUS 3D PRINTER
http://www.junction3d.com

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Just Bob
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Re: Print Error 2 hrs into print

Postby Just Bob » Thu Apr 05, 2018 10:49 pm

Will do, thanks!

Just to confirm, since my file name doesn't have .log as and extension, is THIS it??

The last date modified on this folder is YESTERDAY. Tried printing and got error TODAY.


Bob
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2018-04-05 18.46.26.jpg
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Jewelermdt
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Re: Print Error 2 hrs into print

Postby Jewelermdt » Fri Apr 06, 2018 3:14 am

Bob
First open you file manager. Go to File click on it, go to options, View tab, Under the Files and Folders un-check the Hide extensions for known file types.
fileExt.JPG
fileExt.JPG (45.1KiB)Viewed 16043 times


You log file should be under Users-
log.JPG
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Just Bob
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Re: Print Error 2 hrs into print

Postby Just Bob » Fri Apr 06, 2018 11:42 am

Ah! Thank you!!!
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Just Bob
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Re: Print Error 2 hrs into print

Postby Just Bob » Fri Apr 06, 2018 1:18 pm

This morning I cleared it all out reset it turn everything off/on rehome it. Turned it on looks like it was going to work it did the first slice and then went up to the top for the home rest and stopped.

Hmmmm.....

File sent....

B
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mongerdesigns
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Re: Print Error 2 hrs into print

Postby mongerdesigns » Fri Apr 06, 2018 5:09 pm

Disconnect the usb from the back, turn off the machine and press the little reset button. Restart the software, connect the machine, turn on the power and try homing again, and then run a dry-run job (no build plate or resin tank), just to make sure everything is working properly.
Monger Designs a.k.a. Monger
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Junction3d - Official US Distributor for the SOLUS 3D PRINTER
http://www.junction3d.com

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Jewelermdt
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Re: Print Error 2 hrs into print

Postby Jewelermdt » Sat Apr 07, 2018 3:32 am

Did a update to windows happen?
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Just Bob
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Re: Print Error 2 hrs into print

Postby Just Bob » Sat Apr 07, 2018 10:26 am

Jewelermdt wrote:Did a update to windows happen?


Thanks for your help and suggestions ! It Seems unlikely. I'm not connected to the internet and I'm in airplane mode. Headed to the shop this morning to do the procedure emil suggested and give it a dry run. Fingers crossed!
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Just Bob
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Re: Print Error 2 hrs into print

Postby Just Bob » Sat Apr 07, 2018 11:51 am

Disconnect the usb from the back, turn off the machine and press the little reset button. Restart the software, connect the machine, turn on the power and try homing again, and then run a dry-run job (no build plate or resin tank)



Did as you suggested. The build platform lowered as if to start print, then proceeded to raise to the top as if finished.

Bob

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