During print failure platform is in low position

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rrobbie
Posts: 3
Joined: Mon Aug 12, 2019 1:12 pm

During print failure platform is in low position

Postby rrobbie » Mon Aug 12, 2019 1:17 pm

Dear Fellows!

Please help me to fix my issue!

During the printing a model something caused a failure and print process stopped.
The platform in low position now.
How I can set it to start position without damaging the crystal?
The vat is in its place and I can't remove.
Is there a method to lift up the platform easily?

Best regards,

Robert
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Messerbr
Solus Expert
Posts: 156
Joined: Tue Jan 05, 2016 2:54 pm
Location: North Carolina
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Re: During print failure platform is in low position

Postby Messerbr » Mon Aug 12, 2019 2:03 pm

Do you have Creation Workshop installed? Whenever I have had this happen I close out of Contour, open Creation Workshop, connect to the printer, select the control tab, and click the arrow to move the Z axis up.
rrobbie
Posts: 3
Joined: Mon Aug 12, 2019 1:12 pm

Re: During print failure platform is in low position

Postby rrobbie » Mon Aug 12, 2019 2:15 pm

Sadly I don't have, I use Contour.
But will check!
Thanks for the response!!!
rrobbie
Posts: 3
Joined: Mon Aug 12, 2019 1:12 pm

Re: During print failure platform is in low position

Postby rrobbie » Mon Aug 12, 2019 3:24 pm

And what to do, if I don't have a CW? Any other solution? THX!
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Jewelermdt
Solus Master
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Re: During print failure platform is in low position

Postby Jewelermdt » Tue Aug 13, 2019 1:43 am

Turn off power to the printer. Turn the screw by hand to raise it up.
Once high enough take off build plate. Power back on and do home cycle.

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