Disappearing supports!

Joined:Mon Feb 13, 2017 1:18 pm
Disappearing supports!

Postby Mikkopee » Thu Jun 04, 2020 6:11 am

Many times after merging file or copying objects some supports are disappearing!

Here is video about it. I have scene and I merge new ring and some supports disapper. And even if I move object and click Restore supports those are gone. This happens a lot. And its really annoying coz you never know is the all supports there after moving/copying object or merging a scene.
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Re: Disappearing supports!

Postby Jewelermdt » Thu Jun 18, 2020 3:24 am

I believe if you add something to a Scene it moves the objects to make room. This will cause the supports to be cleared/removed. You will need to add supports normally.
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Re: Disappearing supports!

Postby sochin » Sat Jun 20, 2020 12:21 am

Mikkopee wrote:This happens a lot. And its really annoying coz you never know is the all supports there after moving/copying object or merging a scene.

I have had this happen to me recently as well Mikkopee. Pretty sure this did not happen in some of the earlier versions. I just upgraded to 2.3.6 to get the SolusWax Pro profile so will see if it still occurs in that version for me next time I print.

The number one reason I merge scenes is to not have to re apply supports every time I print the same design. If you loose the supports during merge it defeats the purpose of saving scenes for me. If the supports are not included you may as well just reimport the stl file.

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Re: Disappearing supports!

Postby mongerdesigns » Sat Jun 20, 2020 5:52 am

Send the scenes to info@junction3d.com so that we can recreate the issue and fix the possible bug.
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Re: Disappearing supports!

Postby Timoth » Wed Dec 15, 2021 11:11 am


was there a solution to this issue?

I have been having the same problem - whenever I merge a scene sometimes (not always) some of the supports disappear when they restore. It can be hard to spot.

It's not always the same scene either. I can merge a scene and all is fine - save the scene ready for printing and then when I upload the scene sometimes some of the supports go missing and sometimes they do not. So it's not limited to a specific scene, it can literally be any scene I open.

I can load the same scene a few times over and it can be 50/50 whether all the supports will load or not. Quite frustrating!

This has only been an issue since we updated the Contour software a few months ago to the latest version (we switched from Proto to Grey resin) .

When we were using the previous version it was fine. (the grey is a much better resin though) - would love to see a solution to this issue. Our Solus is running every day of the week so we're quite dependant on it and the only fails I've had for some time have been when there's some supports that have vanished but I failed to spot them (like I say it's not always obvious, especially on a detailed file)

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