This limited warranty applies to all new and refurbished hardware devices sold by Reify Technology Limited (“Reify”). Reify warrants to the original end-user purchaser that the product is free of defects in materials and workmanship under normal use for a period of 180 days from the date of purchase (“Warranty Period”).
If a hardware defect arises and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, Reify will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or reconditioned by Reify. Reify, in our sole determination, may request that you replace defective parts with new or refurbished user-installable parts that Reify provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Reify, assumes the remaining warranty of the original product. Parts provided by Reify in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.
Exclusions from and Limitation to Warranty
This warranty does not apply: (a) to damage caused by misuse, abuse, accident, fire, flood, moisture, earthquake, electrical power surge or other external causes; (b) to a product or part that has been modified to alter capability or functionality without the written permission of Reify; (c) damage caused by operating the product outside the permitted or intended uses as described by Reify; (d) to damage caused by service (including upgrades) performed by anyone who is not a representative of Reify or without the written permission of Reify; (e) to third-party projectors or consumable parts, such as the vat film, unless damage has occurred due to a defect in materials or workmanship; (f) to cosmetic damage, including but not limited to scratches and dents. This Warranty entitles you specific legal rights. You may have other rights, which vary in different jurisdictions. REIFY’S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY REIFY IN ITS SOLE DISCRETION.
Limitation of Liability
REIFY SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ASSERTED.
Obtaining Warranty Service
To obtain warranty service, please contact Reify at firstname.lastname@example.org. You are required to assist diagnosing issues with your product and follow Reify’s warranty processes.
Returns and Refunds
All sales are final and no returns will be accepted. Due to the nature of the technology and because the machines are “built-to-order”, we cannot accept returns, nor issue refunds for any reason including but not limited to buyer’s remorse. We reserve the right to alter the return policy per our discretion and on a case-by-case basis.
You agree to assume the risk of your ability to use the Solus 3d printer, or inability to use the Solus 3d printer. The limited warranty only covers mechanical issues with the printer for a limited time, thus only print failures that are associated with mechanical issues can call for a warranty service. Reify does not warrant that the operation of the 3d printer will be uninterrupted or error-free, and Reify is not responsible for damages arising from failure to follow instructions relating to the 3d printer’s use, or the user’s ability in regards to successfully using the 3d printer. Reify will do all it can to provide the user with help and limited technical know-how in regards to achieving successful prints using the 3d printer, however no guarantee of successful prints can be provided for any third-party resins not sold by Reify.